Troubleshooting

Can't rotate SNOOZ to adjust tone

1. Place the rubber base on a solid surface.2. Grip the sides of SNOOZ (where the fabric is) and try to rotate the shell while applying light downward force.3. Based on the way SNOOZ units are shipped, SNOOZ should rotate first in the counter-clockwi

SNOOZ turns on/off or changes volumes by itself

First Steps. 1. Plug your SNOOZ into another outlet and see if the issue persists. Second Step. If that doesn't help, follow the steps below to update the firmware on your device. 1. Open the App and let it connect to SNOOZ. 2. Go to Settings > Softw

SNOOZ is making an undesirable sound

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Not loud enough

Lights on touchpad stuck on

If you've ever used the SNOOZ app, the night light could be turned on. You can turn this off by opening the app, clicking the light icon, and setting the level to "Off.". Alternatively, you can perform a hard reset on the device by following these st

Touchpad lights don't come on

If you've ever used the SNOOZ app, the unit could be in "Night Mode" (which can be toggled on/off if you open the app and click on the light icon). Alternatively, you can perform a hard reset on the device by following these steps:. 1) Turn SNOOZ on.

Unable to put SNOOZ in pairing mode

1. Unplug SNOOZ and let it sit for 5 seconds.2. Plug SNOOZ back in.3. Confirm no other phones are trying to connect to the device.4. With one finger, press and hold the power button on SNOOZ. Release when the lights start blinking (approximately 5 se