Troubleshooting
Can't rotate SNOOZ Pro to adjust tone
To adjust between the tones, turn your SNOOZ Pro upside down, and turn the knob. Counterclockwise is the deepest tone and clockwise is the lightest tone.
SNOOZ Pro turns on/off or changes volumes by itself
1) Plug your SNOOZ Pro into another outlet and see if the issue persists. If none of the above works, follow the steps below to update the firmware on your device. 1. Open the App and let it connect to SNOOZ. 2. Go to Settings > Software. The screen
SNOOZ Pro is making an undesirable sound
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Lights on touchpad stuck on
If you've ever used the SNOOZ app, the night light could be turned on. You can turn this off by opening the app, clicking the light icon, and setting the level to "Off.". Alternatively, you can perform a hard reset on the device by following these st
Touchpad lights don't come on
If you've ever used the SNOOZ app, the unit could be in "Night Mode" (which can be toggled on/off if you open the app and click on the light icon). Alternatively, you can perform a hard reset on the device by following these steps:. 1) Turn SNOOZ Pro
Unable to put SNOOZ Pro in pairing mode
1. Unplug SNOOZ Pro and let sit for 5 seconds.2. Plug SNOOZ Pro back in.3. Confirm no other phones are trying to connect to the device.4. With one finger, press and hold the power button on SNOOZ Pro. Release when the lights start blinking (approxima