FAQs

Troubleshooting

SNOOZ Pro Manual

Let's connect!

Send us an email with your name, order number, model, and why you are reaching out today. We'll get back to you as fast as we can.

SNOOZ

SNOOZ Pro

How is SNOOZ Pro different from other SNOOZ models?

How to clean?

Does it accept worldwide voltage?

Does it have smart plug capability?

Can't rotate SNOOZ Pro to adjust tone

SNOOZ Pro turns on/off or changes volumes by itself

SNOOZ Pro is making an undesirable sound

Lights on touchpad stuck on

Touchpad lights don't come on

Unable to put SNOOZ Pro in pairing mode

Manual

What is Breez?

How to control white noise?

How to control airflow?

What is Auto Fan Mode?

Does Breez have smart plug capability?

Does Breez accept worldwide voltage?

Can't connect to the App

Breez is making an undesirable sound

How to perform a factory reset?

Breez

What does SNOOZ sound like?

Why not just use a fan?

Why not just use an app?

How loud does it get?

What are acceptable volume levels for my room?

Does SNOOZ blow air around the room?

Does SNOOZ ever need to be opened and cleaned?

Do the lights stay on? Are there any indicator lights?

How long is the power cord?

Do you ship internationally?

Can I take SNOOZ camping?

Can it work with connected home products (e.g. Google Assistant, IFTTT)?

Can the BTLE chip be turned off?

Will it help with my partner's snoring, loud neighbors, or other outside noises?

Can't rotate SNOOZ to adjust tone

SNOOZ turns on/off or changes volumes by itself

SNOOZ is making an undesirable sound

Not loud enough

Unable to put SNOOZ in pairing mode

SNOOZ Original Manual

SNOOZ Original Units Purchased before 2017

SNOOZ Original

Where to find the App?

What does the Snooz app do?

Which Snooz devices work with the app?

What Android and iOs versions are supported?

Does the app work on tablets?

Is the app free?

Do I need an account to use the app?

How do I connect my Snooz device to the app?

Why does the app ask for Bluetooth and Location permissions?

Can I control more than one device with the app?

Can I schedule the sound to start and stop automatically?

Does the app need an internet connection?

How do I update my device's firmware?

My device won't connect or keeps disconnecting — what should I try?

How do I reset my password?

How do I delete my account?

I requested a password reset but didn't get the email — what now?

Where do I get help if something isn't working?

How does the T&N App differ from the SNOOZ App?

Can't connect my phone to the App

How to pair SNOOZ to multiple phones and vice versa

How to reset the scheduler when the time is incorrect

Sound Meter Setup

How to delete a schedule

Wrong Email Added

SNOOZ App

How to operate the night light?

Bottom Light Indicator Explanation

Does SNOOZ Go sound like SNOOZ Original?

Where is the charging cord?

Does SNOOZ Go connect to the SNOOZ App?

How long does it take to charge?

Is SNOOZ Go safe to travel with on an airplane?

Can I travel with SNOOZ Go internationally?

Will leaving SNOOZ Go plugged in majority of the time cause any issues?

Troubleshooting steps

Trouble pairing SNOOZ Go with phone

SNOOZ Go Manual

SNOOZ Go 2 Manual & Legal Warnings

Manuals

How to turn the night light on/off

SNOOZ Go Baby Troubleshooting

SNOOZ Go 2 & SNOOZ Go

Does Button have a battery?

Can I pause what I'm streaming while in Bluetooth Speaker Mode?

How does Button differ from other SNOOZ products?

Does Button work with the SNOOZ App?

Which tone/sound number is most like SNOOZ original?

Can Button work with connected home products (e.g. Google Assistant, IFTTT)?

Does Button have the fade feature?

Can Button be used outside of the United States?

How to adjust the volume

How to connect to Bluetooth Speaker Mode and the App

Can't connect to Bluetooth

The buttons on Button are not working properly

Button doesn't sound right

Button is turning on/off by itself

SNOOZ Button Manual

SNOOZ Button

Let's Connect!

Email Support

Phone Support

Still Having Trouble?

Which SNOOZ do I have?

SNOOZ Model Differences

Which Model do I Have?

Shipment Questions

What if I want to cancel or change my order?

International Shipments

International Compatibility

Orders and Shipping

Return Policy

Returns

Warranty

Orders, Shipping, and Returns