If you need your SNOOZ in a hurry, we also offer 1-Business-Day and 2-Business Day shipping options for an additional fee (contiguous United States only, please allow up to one business day for order processing). We want you to love your SNOOZ. Perio

<h3 id="h_01K4NQHHDVH7RPA1J5TGF937BM"><strong>We&apos;re thrilled to offer free shipping on all orders!&#xA0;</strong></h3><p>If you need your SNOOZ in a hurry, we also offer 1-Business-Day and 2-Business Day shipping options for an additional fee (contiguous United States only, please allow up to one business day for order processing).&#xA0;</p><h3 id="h_01K4NQHHDWCVMWMGS9D6Q85JNA"><strong>100 Night Happiness Guarantee</strong></h3><p>We want&#xA0;you to love your SNOOZ. Period.</p><p>If for any reason you are not completely satisfied with your purchase, you can submit for a return using our return portal <a href="https://getsnooz.aftership.com/returns" target="_blank" rel="noopener noreferrer">here</a> within 100 nights of original purchase for instructions on how to return SNOOZ for a refund or exchange. Returns must be in new condition and original packaging. You will be credited for the cost of the item(s) and any applicable tax minus shipping charges (if you paid for expedited shipping) which will not be refunded. SNOOZ will provide a prepaid label for return shipping.&#xA0;</p><p>Your refund will be processed once we have received&#xA0;the product in our warehouse.</p><p>If your item(s) are broken or defective, please email us right away at <a href="mailto:cs@getsnooz.com" rel="noopener noreferrer" target="_blank" title="cs@getsnooz.com">cs@getsnooz.com</a> so we can make it right!</p><h3 id="h_01K4NQHHDW4VXM2WRHXBK4QBVM">&#xA0;</h3><h3 id="h_01K4NQHHDWHZKHZXNV2P1VBXH3">&#xA0;</h3>

Return Policy

Thanks for giving us a try! Sorry it didn't work out. You can submit for a return using our return portal here. We'll get everything taken care of once we receive your request.

<p id="isPasted">Thanks for giving us a try! Sorry it didn&apos;t work out.&#xA0;</p><p>&#xA0;You can submit for a return using our return portal <a target="_blank" rel="noopener noreferrer" href="https://getsnooz.aftership.com/returns">here</a>.&#xA0;</p><p>&#xA0;We&apos;ll get everything taken care of once we receive your request.&#xA0;</p>

Returns

All SNOOZ products include a 1-year limited warranty. For warranty support, please email us at warranty@getsnooz.com. Warranty Details: SNOOZ, INC. warranties its SNOOZ products to be free from defects in materials and workmanship for the appropriate

<p>All SNOOZ products include a 1-year limited warranty.&#xA0;</p><p>For warranty support, please email us at <a href="mailto:warranty@getsnooz.com" rel="noopener noreferrer" target="_blank" title="warranty@getsnooz.com">warranty@getsnooz.com</a>.</p><p>Warranty Details: SNOOZ, INC. warranties its SNOOZ products to be free from defects in materials and workmanship for the appropriate warranty length from the original date of purchase, provided that the product is used in a home environment. No payment will be issued. This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted by anyone other than SNOOZ, INC. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser. This warranty is personal to the original purchaser and is nontransferable. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.</p><p><em>Open box and refurbished products are subject to the same factory warranty listed above.&#xA0;</em></p>

Warranty

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Send us an email with your name, order number, model, and why you are reaching out today. We'll get back to you as fast as we can.

SNOOZ

Orders, Shipping, and Returns

How is SNOOZ Pro different from other SNOOZ models?

How to clean?

Does it accept worldwide voltage?

Does it have smart plug capability?

FAQs

Can't rotate SNOOZ Pro to adjust tone

SNOOZ Pro turns on/off or changes volumes by itself

SNOOZ Pro is making an undesirable sound

Lights on touchpad stuck on

Touchpad lights don't come on

Unable to put SNOOZ Pro in pairing mode

Troubleshooting

Manual

SNOOZ Pro Manual

SNOOZ Pro

What is Breez?

How to control white noise?

How to control airflow?

What is Auto Fan Mode?

Does Breez have smart plug capability?

Does Breez accept worldwide voltage?

Can't connect to the App

Breez is making an undesirable sound

How to perform a factory reset?

Breez

What does SNOOZ sound like?

Why not just use a fan?

Why not just use an app?

How loud does it get?

What are acceptable volume levels for my room?

Does SNOOZ blow air around the room?

Does SNOOZ ever need to be opened and cleaned?

Do the lights stay on? Are there any indicator lights?

How long is the power cord?

Do you ship internationally?

Can I take SNOOZ camping?

Can it work with connected home products (e.g. Google Assistant, IFTTT)?

Can the BTLE chip be turned off?

Will it help with my partner's snoring, loud neighbors, or other outside noises?

Can't rotate SNOOZ to adjust tone

SNOOZ turns on/off or changes volumes by itself

SNOOZ is making an undesirable sound

Not loud enough

Unable to put SNOOZ in pairing mode

SNOOZ Original Units Purchased before 2017

SNOOZ Original

Where to find the App?

What does the Snooz app do?

Which Snooz devices work with the app?

What Android and iOs versions are supported?

Does the app work on tablets?

Is the app free?

Do I need an account to use the app?

How do I connect my Snooz device to the app?

Why does the app ask for Bluetooth and Location permissions?

Can I control more than one device with the app?

Can I schedule the sound to start and stop automatically?

Does the app need an internet connection?

How do I update my device's firmware?

My device won't connect or keeps disconnecting — what should I try?

How do I reset my password?

How do I delete my account?

I requested a password reset but didn't get the email — what now?

Where do I get help if something isn't working?

How does the T&N App differ from the SNOOZ App?

Can't connect my phone to the App

How to pair SNOOZ to multiple phones and vice versa

How to reset the scheduler when the time is incorrect

Sound Meter Setup

How to delete a schedule

Wrong Email Added

SNOOZ App

How to operate the night light?

Bottom Light Indicator Explanation

Does SNOOZ Go sound like SNOOZ Original?

Where is the charging cord?

Does SNOOZ Go connect to the SNOOZ App?

How long does it take to charge?

Is SNOOZ Go safe to travel with on an airplane?

Can I travel with SNOOZ Go internationally?

Will leaving SNOOZ Go plugged in majority of the time cause any issues?

Troubleshooting steps

Trouble pairing SNOOZ Go with phone

SNOOZ Go Manual

SNOOZ Go 2 Manual & Legal Warnings

Manuals

How to turn the night light on/off

SNOOZ Go Baby Troubleshooting

SNOOZ Go 2 & SNOOZ Go

Does Button have a battery?

Can I pause what I'm streaming while in Bluetooth Speaker Mode?

How does Button differ from other SNOOZ products?

Does Button work with the SNOOZ App?

Which tone/sound number is most like SNOOZ original?

Can Button work with connected home products (e.g. Google Assistant, IFTTT)?

Does Button have the fade feature?

Can Button be used outside of the United States?

How to adjust the volume

How to connect to Bluetooth Speaker Mode and the App

Can't connect to Bluetooth

The buttons on Button are not working properly

Button doesn't sound right

Button is turning on/off by itself

SNOOZ Button Manual

SNOOZ Button

Let's Connect!

Email Support

Phone Support

Still Having Trouble?

Which SNOOZ do I have?

SNOOZ Model Differences

Which Model do I Have?

Shipment Questions

What if I want to cancel or change my order?

International Shipments

International Compatibility

Orders and Shipping