We're thrilled to offer free shipping on all orders! If you need your SNOOZ in a hurry, we also offer 1-Business-Day and 2-Business-Day shipping options for an additional fee (contiguous United States only, please allow for up to one business day for

We&apos;re thrilled to offer free shipping on all orders! If you need your SNOOZ in a hurry, we also offer 1-Business-Day and 2-Business-Day shipping options for an additional fee (contiguous United States only, please allow for up to one business day for order processing).<h3 id="shipping-time-frames-contiguous-us">Shipping Time Frames (Contiguous U.S.)</h3><ul><li>Fast(ish): 5-7 Business Days</li><li>Faster: 2 Business Days (if ordered by 1:00pm ET)</li><li>Fastest: 1 Business Day (if ordered by 1:00pm ET)</li></ul><h3 id="shipping-time-frames-for-alaska-hawaii-guam-puerto-rico-americansamoa--us-apofbo">Shipping Time Frames for Alaska, Hawaii, Guam, Puerto Rico, American&#xA0;Samoa, &amp; U.S. APO/FBO</h3><ul><li>Standard: 7-10 Business Days (please allow up to 21 days for U.S. APO/FBO)</li></ul>We&#x2019;ll send an email confirmation with tracking information when your order ships.

Shipment Questions

Thanks for placing an order with SNOOZ!. Please email us at cs@getsnooz.com as soon as you see something is wrong with your order. We will do our best to make any address changes before your order is fulfilled. Unfortunately, there are times when you

Thanks for placing an order with SNOOZ!Please email us at <a href="mailto:cs@getsnooz.com">cs@getsnooz.com</a> as soon as you see something is wrong with your order. We will do our best to make any address changes before your order is fulfilled.&#xA0;Unfortunately, there are times when your order is shipped before we can make any changes and your order may end up at the address listed.&#xA0;&#xA0;

What if I want to cancel or change my order?

SNOOZ products are currently only available in the US and Canada. SNOOZ products are available in the US at getsnooz.com and on Amazon. SNOOZ products are available in Canada here on Amazon.ca. *Please note that not all of our products may be availab

SNOOZ products are currently only available in the US and Canada.&#xA0;SNOOZ products are available in the US at <a href="https://getsnooz.com/" rel="noopener noreferrer" target="_blank">getsnooz.com</a> and on <a href="https://www.amazon.com/SNOOZ-White-Noise-Sound-Machine/dp/B076F2JKYC" rel="noopener noreferrer" target="_blank">Amazon</a>.&#xA0;SNOOZ products are available in Canada here on <a href="https://www.amazon.ca/SNOOZ-White-Noise-Sound-Machine/dp/B076F2JKYC/%C2%A0" rel="noopener noreferrer" target="_blank">Amazon.ca.</a>*Please note that not all of our products may be available for purchase in Canada. &#xA0;&#xA0;&#xA0;

International Shipments

SNOOZ White Noise Machine, SNOOZ Pro, and Breez all use a Type A (U.S. plug) so a plug adapter would be needed, but no voltage converter is needed as SNOOZ's power adapter is internationally compatible (100-240V). SNOOZ Go charges through a standard

SNOOZ White Noise Machine, SNOOZ Pro, and Breez&#xA0;all use a Type A (U.S. plug) so a plug adapter would be needed, but no voltage converter is needed as SNOOZ&apos;s power adapter is internationally compatible (100-240V).&#xA0;SNOOZ Go charges through a standard USB cable which should work without issue internationally. SNOOZ Button&#xA0;uses a USB-C power connector so a plug adapter may be needed, but no voltage converter is needed as Button&apos;s power adapter is internationally compatible (100-240V).

International Compatibility

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Send us an email with your name, order number, model, and why you are reaching out today. We'll get back to you as fast as we can.

SNOOZ

Orders and Shipping

Orders, Shipping, and Returns

How is SNOOZ Pro different from other SNOOZ models?

How to clean?

Does it accept worldwide voltage?

Does it have smart plug capability?

FAQs

Can't rotate SNOOZ Pro to adjust tone

SNOOZ Pro turns on/off or changes volumes by itself

SNOOZ Pro is making an undesirable sound

Lights on touchpad stuck on

Touchpad lights don't come on

Unable to put SNOOZ Pro in pairing mode

Troubleshooting

Manual

SNOOZ Pro Manual

SNOOZ Pro

What is Breez?

How to control white noise?

How to control airflow?

What is Auto Fan Mode?

Does Breez have smart plug capability?

Does Breez accept worldwide voltage?

Can't connect to the App

Breez is making an undesirable sound

How to perform a factory reset?

Breez

What does SNOOZ sound like?

Why not just use a fan?

Why not just use an app?

How loud does it get?

What are acceptable volume levels for my room?

Does SNOOZ blow air around the room?

Does SNOOZ ever need to be opened and cleaned?

Do the lights stay on? Are there any indicator lights?

How long is the power cord?

Do you ship internationally?

Can I take SNOOZ camping?

Can it work with connected home products (e.g. Google Assistant, IFTTT)?

Can the BTLE chip be turned off?

Will it help with my partner's snoring, loud neighbors, or other outside noises?

Can't rotate SNOOZ to adjust tone

SNOOZ turns on/off or changes volumes by itself

SNOOZ is making an undesirable sound

Not loud enough

Unable to put SNOOZ in pairing mode

SNOOZ Manual

SNOOZ Original Units Purchased before 2017

SNOOZ Original

SNOOZ Go 2 Legal Warnings

SNOOZ Go 2 Manual

Manuals

SNOOZ Go 2

Where to find the App?

How does the T&N App differ from the SNOOZ App?

Can't connect my phone to the App

How to pair SNOOZ to multiple phones and vice versa

How to reset the scheduler when the time is incorrect

Sound Meter Setup

How to delete a schedule

Wrong Email Added

SNOOZ App

How to operate the night light?

Bottom Light Indicator Explanation

Does SNOOZ Go sound like SNOOZ Original?

Where is the charging cord?

Does SNOOZ Go connect to the SNOOZ App?

How long does it take to charge?

Is SNOOZ Go safe to travel with on an airplane?

Can I travel with SNOOZ Go internationally?

Will leaving SNOOZ Go plugged in majority of the time cause any issues?

Troubleshooting steps

Trouble pairing SNOOZ Go with phone

SNOOZ Go Manual

How to turn the night light on/off

SNOOZ Go Baby Troubleshooting

SNOOZ Go

Does Button have a battery?

Can I pause what I'm streaming while in Bluetooth Speaker Mode?

How does Button differ from other SNOOZ products?

Does Button work with the SNOOZ App?

Which tone/sound number is most like SNOOZ original?

Can Button work with connected home products (e.g. Google Assistant, IFTTT)?

Does Button have the fade feature?

Can Button be used outside of the United States?

How to adjust the volume

How to connect to Bluetooth Speaker Mode and the App

Can't connect to Bluetooth

The buttons on Button are not working properly

Button doesn't sound right

Button is turning on/off by itself

SNOOZ Button Manual

SNOOZ Button

Let's Connect!

Email Support

Phone Support

Still Having Trouble?

Which SNOOZ do I have?

SNOOZ Model Differences

Which Model do I Have?

Return Policy

Returns

Warranty